Return & Refund Policy

At Primals, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

  • Products can be returned within 7 days of delivery

  • Items must be unused, unopened, and in original packaging

  • Due to hygiene and safety reasons, opened supplements cannot be returned

Refunds

  • Once your return is received and inspected, we will notify you

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be credited to your original payment method

Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photo/video proof.

Contact: care@primals.in

Address: 1st Floor, Property No 1288075, Ward No 17, Road: Sipara Bridge, Durga Mandir Gali, Landmark: PRIMALS ENTERPRISES, GPO, Thana- Jakkanpur,  Jai Prakash Nagar City, Patna, Bihar, 800001.